FAQ

Closet Parade offers contemporary fashion with an edgy yet sophisticated twist. Our collection blends urban edge with timeless elegance, featuring statement pieces like lace dresses, suede boots, and minimalist handbags that transition seamlessly from day to night.

Our target customer is fashion-forward individuals aged 20-45 who appreciate quality craftsmanship and distinctive design. They value versatile pieces that combine comfort with bold style, whether they’re looking for everyday essentials like hoodies and jeans or standout items for special occasions.

We specialize in:

• Clothing: Dresses, jumpsuits, shirts, hoodies, jeans, shorts, and skirts
• Footwear: Boots, sandals, heels, sneakers, loafers, and clogs
• Accessories: Handbags, lumbar packs, and wallets

Our products feature premium materials like suede, lace, and metallic finishes with attention to detail.

Each product page includes detailed size charts with measurements in inches/cm. For clothing, we recommend comparing your body measurements to our size guide. For footwear, check the sole length measurement against your foot length. If between sizes, we suggest sizing up for a comfortable fit.

Most customers find our items true to size, though some styles may have a more fitted or relaxed cut – this is noted in product descriptions. Customer reviews often include helpful sizing feedback from other shoppers.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed with encryption for your protection.

Your card will be charged when your order is processed, typically within 1-2 business days of placing your order.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We ship worldwide, excluding some remote areas and parts of Asia. During checkout, you can enter your address to confirm availability.

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after processing)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after processing)

Processing time is typically 1-2 business days before shipment.

Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.

While we provide estimated delivery windows, actual transit times may vary due to factors beyond our control like customs processing or weather delays. If your package hasn’t arrived within 5 business days of the estimated delivery date, please contact us for assistance.

We accept returns within 15 days of delivery for most unworn, unwashed items with original tags attached. Final sale items marked “Sale” cannot be returned. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Email [email protected] with your order number and items you wish to return. We’ll provide return instructions and a return authorization number. Please include this number with your return.

Once we receive and inspect your return (typically within 5 business days), we’ll process your refund to the original payment method. Please allow 3-10 business days for the refund to appear in your account, depending on your financial institution.

We currently don’t offer direct exchanges. For a different size or color, please return the original item (following our return policy) and place a new order for the desired item.

Click “Lost your password?” on the login page and enter your email address. You’ll receive a link to create a new password.

Yes, use the tracking number from your shipping confirmation email to check status with the carrier. However, creating an account allows you to view all order details in one place.

Log in to your account and navigate to “My Account” to update your personal details, shipping addresses, and payment methods.

For fastest assistance, email us at [email protected]. Our customer service team typically responds within 24-48 hours. Our physical address is:

Closet Parade
4760 Hillside Street
Mesa, US 85225

Currently, we provide support exclusively via email to ensure we can thoroughly address your inquiries and maintain detailed records of all communications.